RVSiteBuilder :: Support

Verify license

Click here to validate if your license is valid.

Frequently asked questions

View categorized listing of all common frequently asked questions.

License and installation

• Installation Guideline and Troubleshooting
• How to transfer license from the old server to the new server
• My server IP changed but the physical server is not changed.
  How to update the license
• How to upgrade RVSiteBuilder Lite to RVSiteBuilder Pro
• How to cancel the license
• How to uninstall RVSiteBuilder

Administration

• How to migrate data from the old server to the new server
• How to move data for a user on one server to another server
• My client's username changed. How to retrieve the data from
  the previous username

Demo (tryout website)

• How to install the demo (tryout website)
• How to update the demo (tryout website)
• How to change the password for the admin of tryout website
• How to change the admin login email for the tryout website
• I forgot the admin login email or password for the tryout website.
  How can I reset it?

RVSitebuilder Template

• How to create my own template? (PDF)

WYSIWYG Usage

• Can I add JavaScript or PHP code in WYSIWYG?
• Why are php and javascript code commented
  in the WYSIWYG source code?
• How to correctly copy data from MS Word and paste
  into WYSIWYG

Mailing List

Subscribe to our mailing list in order to get notified about the important upgrades. We send less than 5 messages per year.

Support channel

Please don't cross post the request. If you want to ensure that the request has been send to us, please submit the support ticket.

Response turn-around time may take up to 24-48 hours during business days
(Monday-Friday).

Support Ticket

Submit a support ticket to our helpdesk and keep track of all your tickets. Pre-sales and license issues should go here.

Support Forums

Discuss with developers and other users.

Feature Requests

We listen your comments. What changes/features would you like to see?

Mailing Address

RV Global Soft Co.,Ltd.
548/17 Soi Sawaisuvan, Krungthep-Nontaburi Road,
Bangsue, Bangkok, 10800
Thailand